Q: Can I fill out an application before viewing a rental home?
A: No. We require all interested applicants to view the property before
filling out an application. This saves you the application fee if you
later decide you are not interested in the rental home.
Q: What criteria do you use to evaluate my rental application?
A: We assess a range of factors including your employment history,
your rental history, your credit worthiness, your criminal background, and your proof of income.
Q: What is the minimum income requirement to rent a home through you?
A: Most of the properties we manage require that your monthly income
be three (3) times the monthly rent for the property.
Q: I was previously evicted. Am I still eligible to rent a home through you?
A: Unfortunately, we do not accept tenants with an eviction.
Q: Are the locks changed before I move in?
A: We always have our properties rekeyed between prior tenants move-out
and new tenants move-in for safety purposes.
Q: What is your pet policy?
A: Pets are considered on a case-by-case basis. The landlord will make a
decision based on the type and size of pet(s) you have. You should be
aware that not all landlords allow pets, and most have a maximum weight
requirement of 35 pounds or less.
Q: What if I decide halfway through my lease that I would like to get a pet?
A: Again, each pet is considered on a case-by-case basis. You will need
to go through us to get pre-approval from the landlord before bringing a pet into your rental home.
Q: How do I pay my rent?
A: To pay your rent, simply log into your tenant portal and utilize the
convenient online rent payment method we have set up to minimize the hassle
for you. You can even set up an automatic recurring payment each month
directly from your bank account.
Q: Can I repaint, apply wallpaper, or mount a TV to the wall in my rental home?
A: Decisions regarding alterations to the property are solely left up to the owner of the
property. As your property manager, we can facilitate a discussion with the
landlord regarding any alterations you would like to make.
Q: Who should I contact with questions about my rental or to place a work order?
A: To contact us or to place a work order, log into your tenant portal
and fill out the work order request.
Q: Can my security deposit be used as my last month’s rent payment?
A: No. We hold onto your security deposit in the event that we need to cover the cost
of damages made to the property during your residency. Once the inspection is
completed and it has been determined that no damage has been done to the property,
you will receive your security deposit in full within 21 days of move-out. The
last month’s rent needs to be paid on the first day of your last month of tenancy.
Q: What happens if I move out before my lease ends?
A: Once your lease is signed, you will be responsible for meeting the
requirements of the lease in its entirety or until we are able to fill the
vacancy with an equally qualified tenant. Tenants who are transferred for
active military are exempt.
Q: What is expected of me at move out?
A: Please be advised you are responsible for providing a 30 day written notice of your intent to vacate.
You are then responsible for the following:
- Have the carpets professionally cleaned (a receipt may be requested).
- Return the property in the same condition as when initially rented, with exception of minor wear and tear.
- Return all keys: house keys, mailbox keys, common area keys, and garage remotes.
- Remove all personal property, trash, etc.
- Supply forwarding address.
- A pre-move out inspection will be offered in accordance to California state law.
So you have an idea of what is normal wear and tear vs property damage:
- A few nails for hanging pictures is normal wear and tear, but large holes in walls is damage.
- Matted down carpet is normal wear and tear, but stained, ripped, or burned carpet is damage.
- Some small chipped painted on corners of walls is normal, but writing or stains is damage.
- Lightly scuffed floors is normal wear and tear, but ripped linoleum or cracked ceramic tile is damage.
- Worn or frayed drawstrings on blinds is normal wear and tear, but missing or damaged slats is damage.